Customer Service Rep
Sociactive needs a customer service rep that is proficient (not just familiar) with technology. The representative will coordinate technical assistance for a broad customer base that can be either internal or external to the company. Issues will general require rep to utilize independent judgment for answering questions and problem solving. We may also ask you to do research to support projects, collect data or analyze technical hurdles/problems.
We’re a company that serves as a marketing mercenary for small to medium size companies. As a free agent in the marketplace, we focus on brand development that integrates strategic planning and consistent communications with customers. Our team knows that it takes an understanding of a company’s whole sales and marketing system in order to build a brand and professionally execute marketing communications. The ultimate goal for clients is drive traffic on the Internet and in-store that converts to quantifiable revenue for which we are accountable.
- Answer phones and respond to customer questions/issues
- Respond to tickets submitted online
- Log calls and tickets in CRM
- Audit at month end
Our small company and crew is made up of independent minds that quickly tire of cliches like ‘best practices’, ‘disruptive marketing’ or ‘innovative solutions.’ Those foundations are assumed by our clients. This means Sociactive does not go with the herd. We can’t help companies build brands if they look and act like everyone else. Nevertheless, we follow security compliance, have quality controls and validate our work. If you understand where we are coming from, let’s continue on.
- High school diploma or equivalent is a must
- College degree is preferred
- Familiar with web development, social media, and Internet marketing
- Website management, CMS systems and hosting environment knowledge
- General business experience
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