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Category: Agency News

  • Marketing Should Fish with Valuable Content

    Marketing Should Fish with Valuable Content

    This is a recurring issue we keep on coming across with small- to medium-sized businesses that want to take on the 2000-lb gorilla in their industry or marketplace. The challenge is getting a young and successful company that has hit a plateau to perform better to continue to grow and take market share away from larger corporations.

    A part of that paradigm shift is how the company’s website performs for relevant or related products or services. It wasn’t making any progress in terms of organic search results. Yes, SEO is an important part of marketing, but let’s keep in mind that it is just one of many moving parts in your marketing mix that must be planned for, organized, choreographed, and monitored.

    Getting back to this issue we keep seeing, the nascent company wasn’t eating up any extra market share online. We’re talking about how many sets of eyeballs were seeing the company’s website when a potential customer was doing a qualified search for their service offering. Even after some basic search optimization of their tags and content (content was fair, not great), they were not able to get in front of more sets of eyeballs.

    We did our research and knew what we had to do… build much more content on the website including more pages about service details, new services, news updates, editorials, promotions, etc. We informed the client of this need and made a plan, but we made the mistake of not explaining in objective metrics why this needed to happen. With a contract in-hand, we had assumed the client trusted us and understood our urgency. After a few months of only small progress due to the client’s distraction in other aspects of the business, we tried to emphasize the need to create content which relied on final touches and approval of leadership. It just wasn’t happening.

    We tried this metaphor…

    If every webpage is an opportunity to reel in new clients or customers, wouldn’t you want to create as many pages as possible?

    Another 2 months go by and we’re still supporting their SEO plus google ads, social media and other aspects of their Internet marketing. But they still were not producing or allowing us to produce more content. Meanwhile, they raised concerns about the minor progress with SEO.

    We were a bit frustrated. We asked them how they intended to make up ground on the competition with websites that have 200, 400, and 600 pages when we’re building 1, sometimes 2, pages per month onto the mere 50 we have?

    Oh geez, I didn’t realize that.

    Despite our attempts to lead the client to water and emphasize the need to build out lading pages, more detail, industry news, or even just company updates (blog), we hadn’t expressed in undeniable numbers the chasm that needed to be traversed in terms of creating content.

    Apparently the fishing metaphor didn’t ring true in the client’s ears. Maybe they just don’t fish or haven’t fished. Who knows? Nonetheless, we still like the metaphor and think it is great in conveying the idea.

    Website content is key to showing up on search results to get new customers or clients.

    How many hooks do you fish with?

  • Artificial Intelligence (AI) for Data & Analytics

    Artificial Intelligence (AI) for Data & Analytics

    AI is a powerful analytical engine, exceptional at identifying patterns and probabilities across vast amounts of data. However, it remains limited in judgment, context, and originality, areas that require human insight and experience. For that reason, while AI should play a meaningful role in informing decisions, strategy itself should be guided by people, not delegated to machines.

    Agencies that ignore AI are outdated. Agencies that over-rely on AI come off as incompetent. Marketing agencies that integrate AI but lead with human judgment are sophisticated.

    Current AI Is Powerful, But Not a Strategist

    Artificial intelligence has transformed the marketing landscape. From advanced data processing to real-time analytics, AI allows agencies to move faster, uncover patterns, and measure performance with unprecedented precision. At our agency, we fully embrace AI where it delivers the most value: data and analytics.

    But when it comes to strategy and planning, we draw a clear line. Why?

    Great strategy isn’t just about data or checklists. It’s about judgment, accountability, and foresight.

    AI Excels in Data, Speed, and Pattern Recognition

    AI is exceptionally good at processing large volumes of information. It can analyze campaign performance, identify trends, segment audiences, and surface insights that would take humans significantly longer to uncover. We leverage these capabilities to ensure every decision is informed by accurate, timely data.

    Artificial intelligence can helps us answer questions like:

    • What happened?
    • Where did performance shift?
    • Which audiences are responding right now?

    That’s powerful. But it’s only part of the equation.

    The Limits of AI in Strategy

    Despite its strengths, AI has fundamental limitations… especially when it comes to shaping the future.

    AI is backward-looking.

    AI is excellent at forecasting within known patterns, but weaker at anticipating fundamentally new ones.

    It learns from historical data. Even predictive models are ultimately extensions of past behavior. But markets don’t move in straight lines, and breakthroughs rarely come from repeating what already worked.

    AI is not accountable.

    AI can create an illusion of certainty without ownership, which makes human accountability more (not less!) critical.

    A strategy carries risk. It requires ownership, conviction, and the ability to stand behind decisions when conditions change. AI can generate recommendations, but it cannot take responsibility for outcomes.

    AI doesn’t understand human nuance.

    AI can model behavior, but it doesn’t understand meaning, motivation, or cultural context the way humans do.

    People are not datasets. Culture shifts. Emotions evolve. Context matters. The difference between a campaign that resonates and one that falls flat often lies in subtle human insights (intuition, empathy, and lived experience) that AI cannot fully replicate.

    AI cannot truly foresee market evolution.

    AI can signal where the market is heading, but not where it could be redefined.

    Disruption, creativity, and innovation don’t emerge from patterns alone. They come from challenging assumptions, spotting weak signals, and imagining what doesn’t yet exist.

    Strategy Requires Human Thinking

    Effective marketing strategy is both analytical and interpretive. It requires asking better questions, not just finding faster answers.

    That’s why our approach is intentionally hybrid:

    • AI informs the “what”
    • Humans define the “why” and “what’s next”

    Our strategists use data as a foundation, but they rely on experience, creativity, and critical thinking to chart a path forward. They consider competitive landscapes, brand voice, cultural relevance, and long-term positioning. These factors extend beyond what algorithms can quantify.

    The Right Balance

    We’re not rejecting the current capacities of artificial intelligence. We simply must be thoughtful about how it is used.

    By letting AI do what it does best, we free our team to focus on higher-level thinking. The result is smarter insights, stronger strategies, and more meaningful outcomes for our clients.

    Because in the end, success isn’t just about knowing what worked yesterday.

    It’s about having the clarity and courage to decide what to do next.

  • Keep Your Brand Fresh, Clean & Clear

    Keep Your Brand Fresh, Clean & Clear

    Just 20-30 years ago, companies with an established brand or even relatively new companies that were focused on developing their own brand for product recognition would generally refresh/update/revamp every three to five years. Outside of unforeseeable or unexpected circumstances, that was the norm.

    Unexpected Circumstances That Drive Brand Changes

    • Brand Recognition Not Working
    • Change in Executive Leadership
    • Competitor Made a Change
    • Strategic Change (value leader -> quality driven)
    • Entering New Product Category

    Today, those are still good reasons to update your brand look or style. Nevertheless, companies should consider updating their brand every year.

    Why Consider Brand Adjustments Every Year?

    Please note that we’re not talking blank-slate recreation of your name, logo, or look. It could be anything from a change in the colors you use, minor logo update, website refresh or even the tone/attitude your company presents. Here’s why you should always be receptive to suggestions for updating your brand:

    1) Industry and commerce simply move faster and change comes about much quicker – today any company (i.e. your competitors) can quickly refresh its brand and update how it looks, how it is described, and the products and services it includes. Updates are often necessary to maintain or grow market share.

    2) Similarly to how “social proof” online shows customers that you are on top of things in the marketplace like customer satisfaction and customer requests, a brand refresh shows them you are keeping up with changes to everything (the marketplace, world, industry, technological developments, social shifts, etc.)

    3) People like to feel that the brands they associate themselves with are dynamic, current, and relevant.

    4) Keeping with contemporary stylings works on everyone in your universe, from current and potential customers to your own associates as well as talent you might be trying to attract to your organization.

    Brand Refresh vs Total Rebrand

    They are the same but a “total rebrand” might be considered a complete redirection where the original brand is left in the dust.

    Total rebrands are usually done for massive Public Relations problems where the company/organization needs their customers to try and forget past misdeeds.

    [POINTS FINGER AT META, FORMERLY KNOWN AS FACEBOOK, WELLS FARGO, BIG OIL, ETC.]

    How to Go about Your Brand Update?

    • Be sure to have a plan in place with timeline and contingencies, as wells goals for ROI before starting anything
    • Consider market research whether that is simply talking with clients, people in your network, or carrying out objective testing
    • Take your time (doesn’t mean go slow) and be thorough. Make relatively minor updates (maybe keep a few elements) that leave your core or original brand recognizable
    • Be sure to follow through. Inconsistency across media, mediums and channels will destroy any name recognition or brand equity that has been developed
  • Marketing Paradigm Shift: Discoverability

    Marketing Paradigm Shift: Discoverability

    Data, knowledge, communications, know-how, etc. has been on this path since the advent of the Internet. It seems to have picked up steam of late.

    Information to cultivate knowledge and wisdom (i.e. know-how) has been in the ether since the Universe came into being billions of years ago. Humans gathered that data and put them into sounds. Then we put them into words and eventually writing. Then we made books and encyclopedias. Eventually we put most of it on computers that connect everyone on the Internet.

    Even if the knowledge and wisdom many people seek these days are fleeting social memes or social validation, the point is that people are getting their information from all kinds of social media sources on the Internet. The days or opportunities to force your service or product offerings in front of people are few. You need to meet your potential customers where they are at.

    2006 Stats on Americans on a Typical Day:

    57% watched TV news
    54% watched their local news
    34% watched cable news channels
    28% watched the nightly network news
    23% watched the morning news programs (The Today Show, Good Morning America, etc.)

    40% read a newspaper

    36% listened to news on the radio (yours truly has been an NPR fanatic since 2000)

    23% got news online
    18% visited news aggregators (Google News, Yahoo! News, AOL News, etc.)
    14% visited national TV networks’ sites (CNN.com, MSNBC.com, ABCnews.com, etc.)
    14% visited newspaper Web sites
    4% visited news blogs
    3% visited online news magazines (Slate.com, Salon.com, etc.)

    2022 Trend: Social Media & Information

    Data from a Pew survey in February 2022 in the U.S. showed that the most popular news source among millennials was social media, with 44% of respondents reporting daily news consumption on social networks. This was more than double the share who got their news via radio.

    As adults of all ages spend more and more time on social media, consumption of information via this specific channel on the Internet is likely to increase. Now social media (closed-off personal/private social networks) has become the preferred option for younger audiences.

    DailyA few times per weekOnce per weekA few times per monthOnce per monthLess than once per monthNever
    Social Media44%21%7%7%2%6%13%
    Radio21%21%8%8%4%11%27%
    Online18%26%9%13%4%9%21%
    Cable15%19%7%10%3%10%36%
    Network TV15%20%12%10%4%9%30%
    Podcast12%17%7%10%5%11%38%
    Newspaper11%10%9%9%5%15%41%

    And now more Americans are getting news on TikTok, bucking the trend of other social media sites

    In just two years, the share of U.S. adults who say they regularly get news from TikTok has roughly tripled, from 3% in 2020 to 10% in 2022. This is in contrast with many other social media sites, where news consumption has either declined or stayed about the same in recent years.

    While the video-sharing platform has has become especially popular among teens, adults under 30 is the group that regularly gets news on TikTok. About a quarter (26%) of Americans in this age group say they source their news from the platform compared to only 10% of ages 30-49, 4% of those 50-64, and just 1% of people 65+.

    More of TikTok’s U.S. adult users are getting news there as well. Currently, a third of TikTok users say they regularly get news on the site, up from 22% who said the same in 2020. Still, TikTok users remain far less likely than users of Twitter or Facebook to get news on the site.

    Marketing Moves: What to Do

    This re-emphasizes our belief that social media are the modern equivalent of the latest pub or bar that has opened up in your city or area. People will flock and then leave. It is human nature. It is inevitable.

    What are you doing to make sure you or your brand can be found wherever people loiter? What are you doing to control your brand and messaging?

    To win new customers or remind your regulars of the quality of your offering and the effort that you put into ensuring their satisfaction, you must get in front of them no matter how they are browsing the Internet. Furthermore, your website must be the hub that has content to support discovery of your business by name, as well as location, categories of products or services, and individual value offerings.

    Get it on your website first and then push it out everywhere!

    When you optimize every opportunity to make your business more discoverable online by managing listings, getting involved with social media, and then making sure your have consistent messaging in all those communication channels, it will convey an energy in your organization and show your pride of ownership.

    When you optimize the breadth of your reach (discoverability) and diligently present messaging with regularity, you will cultivate your brand and business volumes should follow.

  • Should Your Company Be Blogging?

    Should Your Company Be Blogging?

    Many clients come to us because someone said they need to start blogging or have a blog on their company’s website. And we say “yes you did… 15 years ago.” A blog tool can serve an extremely valuable purpose when integrated into your website, but please don’t call it a blog. Instead, companies looking to present an air of professionalism or round out their brand should call the section on their website “News”, “Updates”, or “News & Updates.”

    Let’s go through a history of blogs and how one can support your overall marketing effort in 2023.

    The term blogs, short for “web logs”, is essentially a word that was fashioned to infer a diary published on the internet. Doesn’t exactly project a professionalism now does it?

    Back in the mid-1990s it was a cathartic avenue for people to write about their private life, mostly anonymously, online. Today, the anonymity is gone, and it is commonplace for people to provide all kinds of personal details about their private life on social media or ubiquitous blogs.

    From the perspective of marketing consultants, the blogs have been an extremely useful and valuable tool since about 2010. It helped to make clients feel energized about their own product or service, get them more involved in brand development through SEO tasks, and better understand how search optimization can work to get new customers. Even back then, in the early 2010s, we did our best to recommend that clients refer to their blog as “News & Updates” or something similar on their main, primary menu.

    The Relevant History of Blogging

    1994: The first blogs were created on Links.net. The term “blog” had not yet been coined, so they were referred to as a “personal homepage.”

    1997: The term “weblog” was coined and many people began to share their personal lives on the internet.

    1999: “Weblog” was shortened to “blog” and began to be used regularly. The site Blogger.com, a precursor to WordPress.com, was created. It opened up opportunities for non-programmers to publish content on the internet.

    2002: Blogs began to gain momentum as many people began publishing content about parenting to educate and support readers. At the same time, some began to monetize their blog website by selling ads.

    2003: MySpace (social media) launched and made it even easier for non-technical people to publish their private lives on the internet. There wasn’t a way to monetize it, so blogging continued to grow. Concurrently, WordPress, the preeminent website CMS (content management system), launched to allow everyday people to to build their own blog website.

    Also in 2003, Google launched AdSense, a platform for people to sell and publish ads on their blog. Companies bid to advertise on those websites through Google Advertising’s display network through visual ads/banners, not search ads. The net effect was a boom in the volume of content being published on the Internet and the advent of spam websites with duplicate content, scraped content (content pulled from other websites and reshaped), or just nonsense gobbledygook chasing ad revenue from Google.

    2005: WordPress started developing its brand. YouTube launched to make easier for the general public to post videos (video blogs) and browse videos. Also, a popular blogger at the time was granted White House press credentials lending more credibility to the relatively new media channel. The Huffington Post came to be and the line between news reporting and blogging began to blur. Though the website began as a “political forum” of sorts, it essentially began by aggregating blog content.

    2006: Twitter launched as “micro blogging.”

    2007: Tumblr was launched, continuing the trend of microblogging through photography… it was a precursor to Instagram.

    2010: The WordPress Foundation became official. Automattic, the company that held WordPress’ trademarks, formed the foundation to prevent abuse and dilution (keep the core system free to use) should acquisition of the company and its other digital assets take place.

    2011: Google began to change its search algorithm to punish websites (mostly blogs) deemed to contain content of no value, which refers to duplicate or scraped content with spammy links to legitimate or other junk websites.

    2014: The almost death of blogs… The evolution of social media and the speed of people reacting to posted content led many a lemming to social media. Posting on social media can be valuable, but the content of social media has the same DNA as blogs so there are a lot of distractions.

    2015-2022: The TLD (top-level domain) .blog is launched. Though it may have reinvigorated blogging, it has very little value in terms of SEO. In this time, WordPress made significant improvements to the software that runs WordPress websites to be more secure and more efficient in terms of hosting resources.

    Today, WordPress powers more than 20% of all self-hosted websites. The WordPress community is massive and dedicated to developing new features and quickly troubleshoot any issues that arise… faster than any corporate bureaucracy running “other “pay to play” CMS systems.

    ITEM TO NOTE: There have been numerous other blogging platforms or Content Management Systems that have come and gone. WordPress has been the clear winner since the early 2010s. To understand why, visit www.wordpressfoundation.org.

    Blogging in 2023

    Currently the estimate is that there are more than 1.9 billion websites of which more than 600 million are blogs. They account for at least 50 billion webpages based on an estimate of what Google has indexed in early 2023. Not all websites choose to share their pages publicly, so the number of websites, blogs, pages, and content is much higher. Furthermore, there are new bloggers and new pages being created every minute adding more content available on the internet.

    Is your website going to get noticed by potential customers outside your network, most of whom go directly to your website or search for you by name?

    The arena is saturated, and the game is more complex now. It takes deep analysis, thoughtful design, thorough planning with vested parties, and diligent effort for at least a year.

    The reality today is that the internet has become inundated with spam junk and all kinds of mess. You’ve probably come across the numerous pages that tout information on a specific subject but then redirect you to something else or you are forced to read through paragraphs of worthless AI-created content or some young adult’s ad-drenched blog that has a 4-page backstory on how they learned to boil water to discover the optimal cooking time for soft-boiled eggs. It’s 6-7 minutes when dropping eggs into already-boiling water. There, we just saved you at least 15 minutes of suffering one of the unfortunate consequences of the modern internet and trying to weed through the information.

    Fortunately, Google in conjunction with other organizations is making strides in helping people avoid junk that wastes time, spammy sites of no value, and other nefarious websites.

    So this is how you should use a blog tool and CMS like WordPress in 2023.

    When a company has a “News & Updates” section that runs on a blog-based platform like WordPress, it functions to support your marketing efforts from both an SEO perspective and PR point of view to get your offering in front of new customers and build awareness.

    Blogging for SEO

    More pages of valuable information or updates works to get your website to appear higher up and in more search results that are relevant to your product and service offering. This puts your business in front of more potential customers.

    Blogging for PR

    Regular updates through a blog tool, also supports general “public relations” to show that your organization stays current with industry events and changes in your marketplace. It shows pride and that your organization can adapt to what customers want or need.

    This means you have to stay up to date with it, and regularly create new posts or articles.

    HOW TO BUILD YOUR BLOG

    First, consider the resources, both time and money, that you have available to design the website or add a new section to your current website AND create unique and valuable content every week.

    Once you are confident with the investment necessary, it takes a deep technical analysis, thorough planning with all the people or departments involved, and thoughtful configuration of the system.

    Lastly and equally important is to be all in on putting diligent effort into it for at least a year.

    When your organization shows a well-established history of participating in industry events, addressing changes in the market, and keeping up with the evolution of an industry, it supports the establishment of your “social proof.” Social proof is all the cumulative activity and information about your company online. It is essentially the modern-day equivalent of a background check for your company. People look for accomplishments, how active a company is in the industry, how proud the company and its associates are, and how hard it works to deliver customer/client satisfaction or manage your way through dilemmas, issues, or hurdles.

    How did we do with this blog post industry editorial?

  • Do You Own Your Internet Marketing Assets?

    Do You Own Your Internet Marketing Assets?

    Remember Friendster, Myspace, Google+ or Vine? There were and still are a myriad of smaller niche platforms as well. They all went the way of the dodo or melted down into disuse.

    The Nature of The Internet

    Whether it is a product of the current global state of affairs, the mindset of people on the Internet, the number of automated bots scouring and building the web, or simply the inevitable fate of the communication system, social media will come and go like dance clubs. They are venues for courting, personal expression or validation, and social influence. Not much has changed about human nature. It’s just that our actions are now carried out mostly on websites or apps on phones. But unlike physical clubs, bars or restaurants, venues can pop up faster and dissolve just as quickly. In terms of longevity, Facebook is an outlier for now, but its existence is looking very tenuous these days.

    Website Services Come and Go Too

    Cheap or free website hosting and CMS (Content Management Systems) like Squarespace or other “free” blogging platforms come and go too. When they go away, what happens to your content and all that time you invested in it?

    Search Engines as Well

    Search engines come and go too. Like Facebook having a little extra longevity in the social media arena, Google too is outlasting the history of all other search engines. Google definitely has a monopoly for now, but may get broken up and new generations of more technically proficient people are making the echo-chamber of personalized search results less appealing or essential. What happens when Google fades? Do you have good content on your website that does well on search engines that rely more on good content and less on how much you use other Google products like Analytics, Google My Business, and Adwords? Is your business listed in other mapping services like Apple Maps (DucDuckGo), Bing (MSN) or the ‘ol Mapquest?

    You need to own your Internet!

    How to own your internet marketing assets?

    Like we’ve said, everything on the Internet comes and goes. The reality is that tangible businesses do the same, but the problem with Internet-based services and venues (website providers, social media, web portals, etc.) is that you can simply loose everything. In contrast, if you close the location of a physical business, you can move elsewhere and/or sell the land or building. You retain those assets.

    So what happens when those social media platforms, portals and services go away? You can’t sell the real estate and just as easily change locations (i.e. port the website or all of your social media posts over to another hosting environment). Yikes! You not only lose that marketing asset, but you also loose ALL that time, effort, and money that you put into it.

    First, you need to own your website

    Own it wholly and outright… that includes the domain. It should be backed up just in case it crashes or you need to move it to another hosting company. Maybe your company will have it’s own web-server and email-server soon. Who knows? But would you want to spend all the cumulative time and money you spent on the website again? $10K to design and build it, another $3K-$5K for the hosting, and 1-5 years of building it out. Let’s say $60K. Want to do that all over again? NOPE!

    The point is that owning your website is essential for growth and longevity. Content that you initiate, own and control is most important. And given what we all know now about how search results can be bought or manipulated, it makes it a critical marketing resource going forward.

    Second, Own your content (posts, updates, news, promotions, blogs, etc.)

    Of course, we all should participate in social media. It expands reach and supports SEO, but do not put many eggs in any one basket. Use social media as ancillary/supplemental marketing channel. These days, much of the work we do managing reputations makes them feel simply more like customer service channels every day.

    What this means is that your marketing, communications, and promotions need to start on your own website. We’re talking about your updates, news, promotions, blogs, or whatever you want to call them. It is important for your brand AND your SEO that you post them on your website first and then embed/post a link to it in your online profiles and on your social media.

    You control how your company or brand is presented and if you need to made an edit, update or change, you can correct it from the inside out.